Concerned with the rights of individuals, especially with regard to automated processing, and in a desire for transparency with our customers, we have implemented a policy covering all of these treatments, the aims pursued by them as well as the means available to them and actions available to individuals so that they can best exercise their rights. For any additional information on the protection of personal data, we invite you to consult the website: https://cnpd.public.lu/

Navigation on this website implies unreserved acceptance of the following terms of use. The current online version of these legal notice is the sole opposable throughout the duration of use of the site and until it is replaced by a new version.

Article 1 – Legal notice

1.1. Website: www.alma.lu

1.2. Editor:

ALMA registered office at 20 Rue Edmond Reuter, 5326 Contern
represented by Chrisitan Kohnen, as Chief Executive Officer,
registered in the Luxembourg RCS, RCB 73478
Phone number: +352358787,
E-mail address: info@alma.lu

1.3. Host :
www.mediation-sa.lu is hosted by OVH, whose head office is located at 2 rue Kellermann, F-59100 Roubaix.

1.4. Data Protection Officer (DPO):
Our Data Protection Officer, Nikolas Lambotte, is at your disposal for any questions regarding the protection of your personal data at the following address: info@alma.lu

Article 2 – Content of the website

All photographs, texts, illustrations, animated or non-animated images, video sequences, sounds, as well as all computer applications that could be used to make this site work and more generally all the elements reproduced or used on the site, are protected by the laws in force in respect of intellectual property. They are the full and entire property of the editor or its partners. Any reproduction, representation, use or adaptation, in any form whatsoever, of all or part of these elements, including computer applications, without the prior written consent of the publisher, are strictly prohibited. The fact that the editor does not initiate proceedings when becoming aware of these unauthorized uses does not constitute acceptance of such uses and waiver of prosecution.

Article 3 – Website Management

For the good management of the site, the editor can at any time:
– suspend, interrupt or limit access to all or part of the site, reserve access to the site, or parts of the site, to a specific category of Internet users;
– remove any information that could disrupt its operation or that contravenes national or international laws, or the rules of etiquette;
– suspend the site in order to carry out updates.

Article 4 – Responsibilities

The responsibility of Mediation SA cannot be engaged in case of failure, breakdown, difficulty or interruption of operation, preventing access to the site or one of its functionalities. The connection material to the site you use is under your sole responsibility. You must take all appropriate measures to protect your material and your own data, including viral attacks via the internet. You are also solely responsible for the sites and data you visit.

The publisher cannot be held responsible in case of legal proceedings against you:
– because of the use of the site or any service accessible via the internet;
– because of non-compliance by you with these terms and conditions.

The publisher is not responsible for any damage caused to you, to others and/or to your equipment as a result of your connection or use of the site and you will not take any action against it.

If the publisher is subject to a friendly or legal procedure because of your use of the site, it may turn against you to obtain compensation for all claims, damages and costs that may arise from this procedure.

Article 6 – Collection and protection of data

Your data is collected by ALMA.
Personal data means any information relating to an identified or identifiable natural person (data subject); an identifiable person is one who can be identified, directly or indirectly, in particular by reference to a name, an identification number or one or more specific elements specific to his physical, physiological, genetic, psychological, economic, cultural or social identity.

The personal information that is collected on the site is mainly used by the editor to manage relations with you, and if necessary for the processing of your orders.

The personal data collected are as follows:
– Last name and first name
– Mail address
– Telephone number
– Function
– Company
– Nature of the request

Article 7 – Right to access, rectification and deletion of your data

By applying the rules governing personal data, you have the following rights:
• The right of access: You can exercise your right of access to know the personal information we register by writing to the following e-mail address: communication@mediation-sa.lu In this case, before the implementation of this right we may ask you in proof of your identity to verify its accuracy.
• The right of correction: If the personal information we hold is incorrect, you may request the information to be updated.
• The right to delete data: You may request the deletion of your personal data in accordance with applicable data protection laws.
• The right to limit processing: You may ask us to restrict the processing of personal data in accordance with the assumptions of the RGPD.
• The right to oppose data processing: You may object to your data being processed in accordance with the assumptions of the RGPD.
• The right to transfer data: You may request that we return your personal information to you for transmission to another company

You can exercise these rights by contacting us at the following address: ALMA,  20 Rue Edmond Reuter, 5326 Contern

You can also contact our Data Protection Officer, Christian Kohnen, at the following address: info@alma.lu. He is at your disposal for any question regarding the protection of your personal data.

All requests must be accompanied by a photocopy of a valid and signed identity card and mention the address where we can contact you. You will receive an answer within one month of receiving the request. This period of one month may be extended by two months if the complexity of the request and / or the number of requests so require.

Moreover, and since the law n ° 2016-1321 of October 7th, 2016, the people who wish, have the possibility to organize the use of their data after their death. For more information on the subject, you can consult the website of the CNPD: https://cnpd.public.lu/

You can also file a complaint with the CNPD: https://cnpd.public.lu/

We recommend you to contact us first before filing a claim with the CNPD, because we are at your disposal to solve your problem.

Article 8 – Use of data

The personal data collected from users are intended to provide our services, improve them and maintain a secure environment. Specifically, the uses are as follows:

– access and use of the site by the user;
– operation management and site optimization;
– implementation of a user assistance;
– verification, identification and authentication of the data transmitted by the user;
– prevention and detection of fraud, malware (malicious softwares or malware) and security incident management;
– management of any disputes with users;
– sending commercial and advertising information, according to the preferences of the user;

Article 9 – Data retention policy

We store your data for as long as necessary to provide our services. To the extent reasonably necessary or required to fulfill legal or regulatory obligations, to resolve disputes, prevent fraud and abuse or to apply our terms and conditions, we may also retain some of your information if necessary, even after we no longer need it to provide you with our services.

Article 10 – Sharing personal data with third parties

Personal data may be shared with third party companies exclusively in the European Union, in the following cases:
– when the user authorizes the website of a third party to access his data;
– if required by law, we may transmit data to respond to claims submitted and comply with administrative and judicial procedures;

Article 11 – Commercial offers

You are likely to receive our commercial offers. If you are not interested, please send us a mail at info@alma.lu. If, while visiting the site, you access personal data, you must refrain from any collection, unauthorized use and any act that may constitute an invasion of privacy or reputation of individuals. We do not accept any liability in this regard. The data are stored and used for a period in accordance with the legislation in force.

Article 12 – Cookies

What is a „cookie“?
A „cookie“ or a plotter is an electronic file that is stored on a terminal (computer, tablet, smartphone, etc.) and is read, for example, when querying a website, reading an e-mail, installing it, or using a software or mobile application, regardless of the type of terminal used. By browsing this website, „cookies“ from our company or third party providers may be placed on your device. During the first navigation on this website an explanatory banner for the use of „cookies“ will appear. If you continue navigation, you are deemed to have been informed and have accepted the use of „cookies“. The granted consent is valid for a period of thirteen (13) months. You can disable the cookies in your browser settings.

All information collected will be used to track the volume, type, and configuration of the trafic of the website in order to optimize the configuration design and service we offer.

The following cookies are available on this website:

Google cookies:
– Google Analytics: to measure the target audience of the website.

The life of these cookies is thirteen months. For more information on the use, administration and deletion of „cookies“ for each type of browser, we invite you to consult the following link: www.alma.lu/cookie_policy/

Article 13 – Photographs

The photos on this page are the property of ALMA

Article 14 – Applicable law

The present conditions of use of the site are governed by Luxembourg law and subject to the jurisdiction of the courts of Luxembourg, subject to an attribution of specific competence stemming from a text of particular law or regulation.

Article 15 – Contact us

For any question, information about the services presented on the site, or about the site itself, you can leave a message at the following address: info@alma.lu